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Complaint procedure.

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Claims processing by myOptions.

We are committed to act in the interests of your interests. If after you have spoken to your interlocutor, you have not received a response or if the latter does not suit you, you can use the following means to contact us :

MYOPTIONS acknowledges receipt of any complaint within a maximum of ten (10) working days from receipt. We then make every effort to process your request and provide a response within a maximum of thirty (30) days, except in cases of force majeure and exceptional circumstances. Any case of force majeure or exceptional situation is brought to the attention of the customer who can also at any time obtain information regarding the processing of his complaint.

Traitement des réclamations par FPF.

MYOPTIONS is a member of the Financement Participatif France professional association. As such, we are signatories of its code of ethics which provides for simple, clear and rapid processing of complaints through arbitration.

If you are not satisfied with the response provided by MYOPTIONS, you can address your complaint to Financement Participatif France by the following means :

  • By mail : FPF - Co/OCBF - 116 bd Haussmann - 75008 PARIS (France)
  • Using the dedicated contact form : Access the Form
  • By phone : 01 84 25 10 05(non-premium rate call)

How FPS Arbitration Works

If after one month the claim persists, each party may at its own initiative request arbitration from the Financement Participatif France association, provided that the claimant and the defendant undertake to respect the arbitration. This commitment induces the establishment of an arbitration clause or an arbitration agreement. In this case, FPF organizes the arbitration within one month of receipt of the complaint.

Handling of complaints by the AMF.

Lastly, if your dissatisfaction remains, you have the possibility to appeal to the Mediator of the Autorité des Marchés Financiers (AMF) by contacting them :

  • By mail : AMF - La Médiation - 17 Place de la Bourse - 75082 Paris Cedex 2 (France)
  • Using the dedicated contact form : Access the form
  • By phone :+33 (0) 1 53 45 62 00 (non-premium rate call)

You can also find out how AMF mediation works by consulting the mediation charter.

Whom to address your complaint to ?

In its capacity as Participating Financing Intermediary (IFP) and Participating Investment Advisor (CIP) registered with the Orias under no. 16001498, has set up a procedure for handling complaints in accordance with the recommendations of Finance Participative France and the Autorité des Marchés Financiers (AMF).

This procedure must promote efficient, fair and harmonized processing of customer complaints.

Please note : crowdfunding operations may present risks of non-repayment and loss of capital. Investments present a significant risk of partial or total loss of capital as well as a risk of liquidity. We invite you to spread your investments and only commit amounts that you do not have an immediate need of.